(as it appears on your sent e-mail).Note: All CWO Internet Accounts have been provided with a user selected e-mail address. If you would like to change your address or have forgotten the one you selected, please contact technical support.
1. Click on the "Edit" pull-down menu and select "Preferences...".
2.
On the left column, click on the "Identity" sub-category.
- If the "Identity" sub-category is not visible, click on the plus (+) next to the "Mail & Groups" category to expand the category. You should then be able to find the "Identity" sub-category.
3. Make sure "Email Address" and "Reply-to Address" both contain the e-mail address provided to you by CWO.
Changing Your Personal Name (as it appears on your sent e-mail).
1. Click on the "Edit" pull-down menu and select "Preferences...".
2. On the left column, click on the "Identity" sub-category.
- If the "Identity" sub-category is not visible, click on the plus (+) next to the "Mail & Groups" category to expand the category. You should then be able to find the "Identity" sub-category.
3. Make sure "Your Name" contains the name you want to appear on your sent messages.
Changing Your Server Information
1. Click on the "Edit" pull-down menu and select "Preferences...".
2. On the left, click on the "Mail Server" sub-category.
- If the "Mail Server" sub-category is not visible, click on the plus ( + ) next to the "Mail &
Groups" category to expand the category.
3. On the right, make sure the "Outgoing Mail (SMTP) Server:" text box reads: <your server name> (i.e. mail.cwo.com)
4. On the right, make sure the "Incoming Mail Server:" text box reads: <your server name> (i.e. mail.cwo.com)
5. Click OK.
6.
Check your mail as usual. You may encounter an error message requiring you to re-enter your password, this is normal. Simply re-enter your password and click OK.
Changing Your E-mail Login Information
Note: All CWO Internet accounts have been provided with a unique user name and password. If you would like to change your user name or password, or have forgotten the one you selected, please contact technical support.
1.
Click on the "Edit" pull-down menu and select "Preferences...".
2. On the left, click on the "Mail Server" sub-category.
- If the "Mail Server" sub-category is not visible, click on the plus ( + ) next to the "Mail & Groups" category to expand the category. You should then be able to find the "Mail Server" sub-category.
3. On the right, make sure the "Mail server user name"
matches the user name on your account information sheet.
4. Click OK.
5. Check your mail as usual. You may encounter an error message requiring you to re-enter your password, this is normal. Simply re-enter your password and click OK.
Note: If you still cannot successfully check you e-mail you may be using an incorrect user name or password. Remember that your user name and password are lowercase.
